Our Promise & Guarantee
2 year guarantee
For 2 years from the date of purchase, we’ll take care of your product if any damage to the material occurs. Simply contact us and we’ll firstly attempt to repair but if that isn't possible we will replace.
Please note: This guarantee does not cover lost items, scratches that come with normal wear and tear, improper use or storage of your product, and any modification to your product done by a third party.
what you need to know about our returns policy
We take great pride in our craftsmanship and hope that you will be happy with your purchase. We will repair or re-make an item that is damaged or faulty, If in the unlikely event that we have made a mistake on your item, for example mis spelt a name, please inform us within 7 days of receipt and we will remake your item free of charge. We cannot accept returns on bespoke personalised orders.
All our Jewellery is quality checked and tested before sending out, please check your Jewellery upon receipt for faults, damage or name misspelling and contact us within 7 days. We only use the highest quality findings and fittings, for extra strength, and our Sterling Silver Cufflink Fittings are specially made to order and are strength tested before sending out.
Cancellation of your personalised order cannot be made if work has already begun on your item(s).
Care Instructions
How do I take care of my jewellery?
Key Pros of Stainless Steel Jewellery:
- Highly Durable: Resistant to dents, scratches, and rust, ensuring longevity.
- Tarnish & Corrosion Resistant: Retains its shine and color over time without needing constant polishing.
- Hypoallergenic: Generally safe for sensitive skin, often used for body piercing.
- Affordable: A budget-friendly alternative to gold, silver, and platinum.
- Low Maintenance: Easily cleaned with mild soap and water.
Take care when cleaning your memorial ashes jewellery. Clean resin pieces using mild soap, warm water, and a soft, lint-free cloth. Resin is durable but water-resistant rather than fully waterproof, so avoid soaking the jewellery. Gently remove oils and dirt, dry immediately, and keep away from acetone, harsh chemicals, perfume, and prolonged exposure to direct sunlight.
Maintenance Tips
Regularly clean with warm water and soap, and polish with a soft cloth to remove body oils and dirt, ensuring the piece dries completely to maintain its sparkle.
The braided leather bracelet item is not waterproof and must be kept clean and dry in order to prevent premature degrading of the leather.